Customer Services

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A local partnership

Through local offices, we really get to know our clients and their individual communities. You'll receive prompt, hands-on attention from staff members who are familiar with your accounts. We are available to meet with you regularly to review reports, answer questions, maintain and update tax rolls, and to discuss budgets and any additional services needed.

Delinquent Collections

Each year, delinquent taxes cost municipalities and school districts thousands of dollars. In many cases, tax rates have to be raised to offset this lost income and balance budgets.

We can help you avoid all of that. Delinquent accounts receive our staff's personal attention. First, we identify and locate your delinquent taxes, cross-checking with existing databases. And, when appropriate, we can initiate all pertinent Act 511 delinquency procedures. We send computerized mailings of Notice and Demand Statements, Wage Attachments and District Justice Hearings to the full extent of the law. In addition to sewage utilities, termination of water service can be applied.

Not every tax company will actually take the time and follow through with all of these actions. We will.

And, while we are indeed aggressive in our collection of delinquent taxes, we are also sensitive to your image in the community. We'll handle each case firmly and fairly.

Database Management

The PAMS computer system features an in-house database that accurately tracks all client records. These records are secure and are backed up on a daily basis. We also maintain a vast database that we continually update to enhance our collection processes.

Our PAMS Customized Software generates comprehensive, easy-to-understand reports. The reports detail all taxes and fees collected, any delinquent taxes and fees, and the penalties and interest paid on delinquent taxes and fees. The reports show where you are capturing your revenue dollars.

Confidentiality & Compensation

All of our clients are assured complete confidentiality of all records. We are typically compensated by a commission for our services. Because our performance is directly related to our compensation, you'll always get our very best efforts.

Reports

PAMS provides a variety of reports to clients based on their individual needs. Below are samples of two standard monthly and semi-annual reports. Other reports are also available. With every one of our reports, you get more than just a lump sum. You get valuable details so you can see the specific sources of collected monies.

Earned Income Tax Report

This sample monthly municipality report details comprehensive collection information, including tax years, taxes, penalties, interest, refunds and NSF. The semi-annual report enables you to compare total, current, and delinquent collections from the prior year. Download Sample Earned Income Tax Report

Utility Service Fee Report

The Monthly Sewage Report shown provides an example of the detailed collection analysis we provide to clients. The report covers key areas such as current and delinquent, billing cycles, penalty, interest, NSF, refunds and totals. The semi-annual report enables you to compare total, current, and delinquent collections from the prior year. In this sample semi-annual report, the total sewage collections are shown. Download Sample Utility Service Fee Report