Customer Services

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Your local partner

Through local offices, we really get to know our clients and their individual communities. You'll receive prompt, hands-on attention from staff members who are familiar with your accounts. We are available to meet with you regularly to review reports, answer questions, maintain and update tax rolls, and to discuss budgets and any additional services needed.

Delinquent Tax Collection

Each year, delinquent taxes cost school districts thousands of dollars. In many cases, tax rates have to be raised to offset this lost income and balance budgets.

We can help you avoid all of that. Delinquent accounts receive our staff's personal attention. First, we identify and locate your delinquent taxes, cross-checking with existing databases. And, when appropriate, we can initiate all pertinent Act 511 delinquency procedures. We send computerized mailings of Notice and Demand Statements, Wage Attachments and District Justice Hearings to the full extent of the law.

Not every tax company will actually take the time and follow through with all of these actions. We will.

And, while we are indeed aggressive in our collection of delinquent taxes, we are also sensitive to your image in the community. We'll handle each case firmly and fairly.

Database Management

The PAMS computer system features an in-house database that accurately tracks all client records. These records are secure and are backed up on a daily basis. We also maintain a vast database of taxing jurisdictions and taxpayers that we continually update to enhance our collection processes.

Our PAMS Customized Software generates comprehensive, easy-to-understand reports. The reports detail all taxes collected, any delinquent taxes, and the penalties and interest paid on those delinquent taxes. The reports show where you are capturing your tax dollars.

Confidentiality & Compensation

All of our clients are assured complete confidentiality of any and all tax records. We are typically compensated by a commission for our services. Because our performance is directly related to our compensation, you'll always get our very best efforts.

Reports

PAMS provides a variety of reports to clients based on their individual needs. Below is an example of a standard monthly report. Other reports are also available. With every one of our reports, you get more than just a lump sum. You get valuable details so you can see the specific sources of the collected monies.

Earned Income Tax Report

This sample monthly school district report details comprehensive collection information, including tax years, all municipalities within the district, taxes, penalties, interest, refunds and NSF. The semi-annual report enables you to compare total, current and delinquent collections from the prior year. Download Sample Earned Income Tax Report